AI Post Call Analysis

Deployment Stage: Trialled
Development Type: In-house
Developer/Vendor:
Digital Public Contact (NPCC Contact portfolio)

Purpose

Vulnerability detection

Description

Every incoming contact from control rooms is securely recorded and transcribed into a digital format within a police-controlled environment. The AI then produces concise, easy-to-read summaries and automatically categorises calls by topic, enabling rapid retrieval and analysis.

Users

Criminal Justice Stages

  • Stage 1 Community Policing and Offender Management
  • Stage 2 Intelligence
  • Stage 3 Investigation

Taxonomy

Analysis(audio -> text)
transcription
Generation(prompt, text -> text)
summarisation of call
Analysis(text -> enum)
categorisation of call by topic, repeat caller detection, vulnerability detection

Resources