Deployment Stage: Live
Development Type: Third-party
Developer/Vendor:
Salesforce

Purpose

AI webchat for non-emergency public queries

Description

An AI webchat designed to answer frequently asked, non-emergency queries of the public

Users

Criminal Justice Stages

  • Stage 1 Community Policing and Offender Management

Taxonomy

Generation(prompt, enum -> text, [enum])
generation of a text response to a query from the public, with a list of citations referring to force’s knowledge articles – including policy documents and public-facing guidance, given a prompt and named repository. Here, 1st enum is repository names and 2nd is citations (an example of RAG - retrieval augmented generation)
Analysis(text -> enum)
vulnerability detection by identifying markers of vulnerability, where enum is boolean, i.e. yes/no

Resources