Bobbi
Purpose
AI webchat for non-emergency public queries
Description
An AI webchat designed to answer frequently asked, non-emergency queries of the public
Users
Criminal Justice Stages
- Stage 1 Community Policing and Offender Management
Taxonomy
Generation(prompt, enum -> text, [enum])
generation of a text response to a query from the public, with a list of citations referring to force’s knowledge articles – including policy documents and public-facing guidance, given a prompt and named repository. Here, 1st enum is repository names and 2nd is citations (an example of RAG - retrieval augmented generation)
Analysis(text -> enum)
vulnerability detection by identifying markers of vulnerability, where enum is boolean, i.e. yes/no
Resources
- https://www.thamesvalley.police.uk/news/thames-valley/news/2025/11-november/24-11-2025/meet-bobbi-policings-new-ai-virtual-assistant/
- https://www.bbc.co.uk/news/articles/cdxw9xnk7rzo
- https://www.salesforce.com/uk/news/press-releases/2025/12/04/uk-police-forces-agentforce/
- https://www.bbc.co.uk/news/articles/cvgq03y0l3yo
- https://www.salesforce.com/uk/agentforce/