Enquiry calls analysis
Purpose
Recurring patterns identification in enquiry calls
Description
Transcribe, summarise, and categorise enquiry calls to help identify recurring patterns
Users
Criminal Justice Stages
- Stage 1 Community Policing and Offender Management
- Stage 2 Intelligence
Taxonomy
Analysis(audio -> text)
transcription
Generation(prompt, text -> text)
summarisation
Generation(prompt, [text] -> [enum])
topic modelling of a call transcript (generates topics from text)